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Makita - Authorised Dealer

FAQ's for powertools2u

Deliveries

Q. Which countries can you deliver to?
A. At present, we currently only ship to UK addresses.

Q. Which carrier company do powertools2u use?
A. We use the courier, Aspray Transport (www.aspraytransport.co.uk).

Q. When will my order be dispatched and delivered to me?
A. All orders placed before 3pm are dispatched the same day for a Next working Day delivery service providing we have stock available. For further details, please click on the delivery information link.

Q. Will the parcel need to be signed for on delivery?
A. Yes. Due to the high value of items in an order, a signature is often required to confirm receipt of the goods. We would therefore recommend that you ask for goods to be delivered to an address where somebody will be around to sign for them, such as a business address or asking for the item to be left with a neighbour. If this isn't possible, please let us know if you wish your order to be delivered to a safe place at the property. E.g. 'Please leave in shed'. **Please note that items being left unsigned for are at the discretion of the courier company and their drivers on the day of delivery. We cannot make any guarantee of this service**

Q. What time will my order be delivered?
A. Unfortunately we cannot offer specific delivery times as the couriers we use can deliver anytime between 8am and 6pm. For all Aspray deliveries, you will receive an email the day before it is delivered informing you of your parcel consignment number. On the day of your delivery, you may wish to phone your local Aspray depot who may be able to provide more specific delivery estimates. Details of local Aspray depots can be found at their website http://www.aspraytransport.co.uk/

Q. I have a problem regarding the delivery of my order, what can I do?
A. Please get in touch with us with the details and we will liase with the couriers to resolve any problems for you. It is also helpful to provide a contact number when ordering as this will be passed onto the couriers who will often contact you directly to resolve any problems with a delivery.

Q. I have just received my order but some items are incorrect, incomplete, damaged or faulty. What should I do?
A. Please report this to us immediately by email including your name and order reference as well as exactly what the fault is with your order, so that we can begin the process of investigating your problem as quickly as possible.

Stock and Availability

Q. How can I find out if my item is in stock?
A. All stock enquiries are handled by email and will be answered before 5pm.Any stock enquiries placed out of working hours will be answered the following working day.

Q. If my item is not in stock how long will it take to get to me?
A. With most of our suppliers at powertools2u all back orders are delivered within 1-2 working days  to us and out to the customer on the following working day. Sometimes this is not the case due to longer supplier lead times or lack of stock availability. In these circumstances, we will inform you with an estimate of the due date of the item via email.

Q. The prices on your site seem very cheap - are any of the items you sell second hand or reconditioned?
A. No. All the items sold on the site are brand new and bought directly from the leading manufacturers and suppliers. We are able to offer such competitive prices as we buy direct from the manufacturers in large quantities. This results in powertools2u.co.uk benefiting from cheaper prices, which we are then able to pass onto you.

Q. Am I able to come and collect my item from you instead of having it delivered?
A. Unfortunately we cannot offer this service. All items are dispatched direct from our distribution warehouse and cannot be collected.

Q. Do you have a catalogue you can send me?
A. At this moment in time, we don't have an electronic or paper catalogue we can send out, but we are in the process of developing one. If there's a product you're looking for and can't find on our site but would like to see if we can offer, please get in touch and we may be able to help.

Pricing

Q. I have seen a product on powertools2u cheaper elsewhere can powertools2u match or beat this price?
A. powertools2u operate a very competitive price checking system and try to stay ahead of any competitors. However if you do find products cheaper please email us in advance of ordering and we will look into matching or beating a price where possible.

Technical Advice

Q. Can powertools2u offer me technical advice on all of the products on the website?
A. If you have a specific technical enquiry please send us an email and we will do our best to answer you promptly and accurately.

Any written enquires can be sent to our admin office
71 Geldard Road, Leeds, LS12 6HF



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